Frequently Asked Questions
WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
- T-Shirts and apparel items should be received within 1-2 weeks of your order date. This may be a little longer for international delivery.
- For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
- Although our main fulfillment house is located in the United States, some of our specialty items are shipped from warehouses in other countries such as Australia, Germany, United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
- For logistical reasons, items in the same order will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
IF I WANT TO RETURN AN ITEM DO YOU PAY FOR SHIPPING?
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any other questions, please contact us at Support@YorkChiRascals.com and we will do our absolute best to assist you.